New Feature: Support Request

We’re excited to announce a new feature that will enhance communication and foster a confidential channel for users to seek assistance tailored to their specific needs: Support Request. Using Support Request, individuals now have the ability to submit a request for help to an admin of their choice, or to the head of the iyarn account.

This request allows the individual to provide feedback and get in contact with the right person discretely if they are having an issue with their case manager or need further support.

The request will be sent to the chosen admin’s email, so they can quickly communicate with the individual needing support.